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  Q1. When will I receive my disc after placing an order? Q2. How does the disc send to me? Do I need to wait at home and receipt for the disc? Q3. What I need to do to get the disc after I selected the movies? Q4. How can I know which movie is on the delivery? Q5. Do members need to take the responsibility for the disc loss or damage during delivery? Q6. If the disc is lost, damaged, or cannot play, what should I do? Q7. Are the rental prices of Blu-ray and DVD disces the same? Q8. How to count the monthly service plan? How can I pay for the subscription fee? Q9. Can I change my service plan? Q10. Can I terminate my service plan any time? Q11. Other questions about us? |
Q1. When will receive my disc after placing an order? Normally, we will mail the next available disc to member's registered address in the next working day or before when we receive member's return disc. By using postal service of the Hong Kong Post Office, the majority of sent-out discs will reach our members' homes in the next working day. We will also send an alert e-mail to our members every times when we receive/send the disc from/to our members. >Back Q2. How does the disc send to me? Do I need to wait at home and receipt for the disc? Our discs are all delivered by Local Surface Mail which distribute to your mail box as other ordinary mails. Therefore, you DO NOT need to wait at home and receipt for the disc. The return disc can be put into that prepaid return envelope and dropped into any postboxes nearby to return the disc to us. >Back Q3. What I need to do to get the disc after I selected the movies? Your selected movies will be saved in your queue list and they will be sent out under the arrangement of our system. You only need to keep at least 10 movies (exclude coming soon titles) in your queue list that enables us to send you the next available disc quickly when we received your returned disc. >Back Q4. How can I know which movie is on the delivery? You can log in our website and change or revise the movie’s order in your queue list any time. Our system will decide which available disc to send you by reviewing from both priority of your queue list and our stock. Anyway, the sent-out movie must be your selection. We will inform you the movie detail by e-mail every time when we send you the disc. And you can also check it from “Renting Disc” in the column of “Rental History” at the page of “Your Account”. >Back Q5. Do members need to take the responsibility for the disc loss or damage during delivery?
Q6. If the disc is lost, damaged, or cannot play, what should I do? Please kindly log-in to “Your Account” and click “Report Us” to inform us your problem. We will handle the case immediately when we receive your message. Member can also contact us by hotline 81019111. >Back Q7. Are the rental prices of Blu-ray and DVD discs the same? NO. If you subscribe to a Blu-ray/DVD service plan, you can then rental both Blu-ray and DVD discs. These plans are rather higher price than the DVD only plan. >Back Q8. How to count the monthly service plan? How can I pay for the subscription fee? The service plan effective date will be on the same day of being a successful MoviEx member. (For example, you registered successfully as a MoviEx member on 18/5/2007. Then, your subscription period is from 18th of this month to 17th of next month.) If you choose the monthly subscription plan, you must register PayPal Auto-payment System with your serviceable credit card to pay for the monthly subscription fee during membership registration. We will automatically charge your subscription fee from credit card on the first day of the subscription period until you give a termination request to your service plan. If you choose the yearly subscription plan, besides PayPal Auto-payment System registration, we also accept bank deposit or cheque to pay for the yearly subscription fee. >Back
Q9. Can I change my service plan? Yes. You can log-in to “Your Account” and use the function of “Change Service Plan” to change your ideal service plan. The new service plan and subscription fee will be effective from next subscription period. >Back
Q10. Can I terminate my service plan any time? Yes, you can. You can easily terminate your service plan online anytime by clicking “Cancel Subscription” after logging in. The termination will effective immediately and there is no cancellation fee (except the unpaid fee). You must return any renting discs within 7 days after termination. >Back Q11. Other questions about us? |
